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Warranty Policy
Falken tires are developed and manufactured according to the strictest quality standards. The trust you place in our products is the basis of our success. Falken Tire Philippines offers you a 5 YEAR GUARANTEED WARRANTY.
Tire Warranty Coverage
All New Passenger Car, SUV, 4×4, Light Truck and Truck tires marketed and sold by Falken Tire Philippines.
Limited to manufacturing defects only in accordance with terms and conditions mentioned below.
The warranty is valid only for the original buyer of the tires and is non-transferable.
Warranty claim is not convertible to cash.
Tire Warranty Period
All tires are covered under the warranty policy for a period of 5 YEARS from the date of purchase or until 1.6mm remaining tread depth whichever comes first.
Tire Inspection
Tires under complaint will be examined and inspected by authorized Falken Tire Ph Technical Engineers and their evaluation of the complaint/failure shall be final.
Benefit to the customer
During the inspection, if any manufacturing defects are reported by Falken Tire Ph Technical Engineers, Falken Tire Ph shall replace the tires of the similar size and specification on Pro-rata basis.
The percentage of the remaining unused tread life shall be credited and deducted from the purchase price of the new replacement tire. The formula below will be applied to determine the claim tire cost:
Claim Tire Cost = Purchase Price x (Worn Out Tread Depth/Original Tread Depth) + Applicable Tax
Warranty Exceptions
The tire warranty does not cover conditions caused or arising due to:
Vehicle’s mechanical induced conditions such as improper wheel alignment, wheel imbalance, etc.
Accidental damages, road hazards, impact breaks, improper inflation and other normal operational hazards.
Improper mounting/demounting, tread cut, side-wall cut, run flat.
Improper repair, willful abuse, engaging in road racing or competition.
Flat spot on tires due to the long term static location of cars with tires mounted.
Warranty Non-Coverage
The warranty also does not cover the following:
Irregular/Premature tread wear, with ride complaints after initial 1.6mm wear.
Tire subjected to structural manipulation including repairs, vulcanization, retreading and regrooving.
Improper fitment/application of the tire size & load index(LI)/Speed Symbol(SS).
Tire purchase from unauthorized dealer network/channel/online marketplaces.
Incidental Charges
Falken Tire Ph shall not be liable for any incidental or consequential loss/damage including loss of use of vehicle, loss or damage caused to any person or property by or arising out of use of the tires.
Warranty Claim
Customers shall present the original warranty card and original purchase invoice to the dealer upon applying for warranty claim. The same shall be inspected by Falken Tire Ph authorized Technical Engineers and their evaluation shall be final and binding.
Disclaimer
Falken Tire Ph will not be liable for any statement, promise, commitment or agreement made by its dealers, employees and representatives except as stated herein.
Amendment
Falken Tire Ph reserves all rights to cancel and/or modify part and/or entire Warranty Policies without any notice in advance.
Falken
Falken was founded in 1983 in Japan as a flagship brand of high-performance radial tyres, with a name which represents dynamism, performance and natural elegance. Now, over three decades later, Falken is a high-profile brand focusing on delivering quality products through continual innovation. Falken is a part of Sumitomo Rubber Industries (SRI), which is the sixth largest tyre manufacturer in the world. With 11 global tyre manufacturing facilities, SRI produces tyres for passenger cars, light trucks, trucks and buses, and agricultural machinery.